The Intersection of Relationships and Empathy in PR and Influencer Marketing
The nature of the job for public relations professional and influencer is to inform, drive and capitalize upon trends and insights, but the emergence of the coronavirus pandemic, the Black Lives Matter movement, and the tumultuous political landscape in 2020 resulted in a re-evaluation of how we approach important conversations and relationships with media contacts, influencer partners and all of their respective audiences, and that is bleeding into how we march forward in 2021.
Understanding the intersection of new and continued relationships and cognitive empathy will drive success in 2021 across all marketing disciplines, especially within the public relations and influencer marketing world. Here are five important pillars that reflect what we learned and applied throughout the course of last year, and how it can help move brands forward:
- Build Solid Foundations for Trust
Whether it's in developing trust with new press contacts or influencer partners, the first step to truly building a solid foundation for trust is demonstrating an understanding of workload and being transparent surrounding your goals or those of your clients. This can be accomplished from the very beginning by developing a thought-out program brief outlining everything from content usage and timeline requirements or even priority storylines to help streamline any work that needs to be completed on the partners' end. These first steps serve as a kicking off point for continued conversations and a mutual understanding that their time is valuable, ultimately gaining points and trust with any type of partner.
- Utilize Shared Experiences and Values
While it can be difficult to break through to new contacts, what better way to get someone's attention than to start up a conversation about a shared experience or value you may hold? Perhaps you recently saw an article pointing to a product or service you chose to try thanks to the very media contact you're reaching out to, then mention that. Or maybe you saw the influencer you're working to secure visited that donut shop you've been meaning to try—use that as a starting point for your potential relationship. Utilizing shared experiences and values is an approach that can humanize the person behind the email and show a media contact or influencer that you took the time to be thoughtful in your engagement with them.
- Prioritize Personalized Communications
In 2020, it became blatantly clear that pitching products or generically conducting outreach to influencers just wasn't enough anymore, not when there was so much noise to break through across all industries. On top of that, media newsrooms shrunk dramatically, making it more difficult, and even more important, to prioritize personalized communication. Dedicating time to researching each and every media contact and influencer, followed by tailored outreach, is a sure way to balance the messaging you're trying to get across while also remaining human and showing that you've paid attention. An example would be to put yourself in the shoes of an influencer partner you're trying to reach who you know just recently had a new baby. How would you approach communication with someone that likely has a lot on their plate but would benefit from a partnership with the brand you're representing? Prioritize a hyper-personalized note that will mutually help you gain perspective on their current situation while also educating them on how you're here to potentially help make their every day easier.
- Understand Transparency
Openness, clear communication and accountability all factor into understanding transparency, and ensuring this pillar is a part of all relationships you curate is paramount. When it comes to any media or influencer relationship, being up front and clear about your goals, expectations and preferred outcomes helps guide conversations and educates both you and your contact. As it pertains to influencers, we found it was particularly important to be in tune with upcoming local and national events to appropriately communicate any needs to shift posting dates. Being empathetic and mindful of the larger cultural atmosphere ensures that both the brand and the partner do not risk coming off as tone deaf during a sensitive time.
- Develop Genuine Long-Term Humanized Relationships
Once a solid foundation is built and trust has been established, development of that genuine long-term humanized relationship isn't as difficult as it might seem. At the end of the day, behind every screen is a person, just like you, curious and happy to be asked about their day or their recommendation for a fun at-home activity they recently enjoyed. Staying in tune to what is happening in the media or influencer's life can be a great way to do this, i.e. sending flowers for an engagement or sharing condolences on a recent loss. Authentic and continued empathy is the key to developing genuine long-term humanized relationships.
If 2020 taught us anything, it's that people like to be acknowledged for their work and capabilities, but through a humanized lens. Finding the right intersection between new and current relationships and cognitive empathy has the legs to make anyone a great communicator, not just a skilled public relations or influencer marketer. When we put people at the center of our business we are all better together and can prioritize a listening first approach to further foster unconventional ideas that will grow brands.
